We believe in the quality and added value our services offers, but we have decided to support it with concrete and clear guarantees, so there is no doubt in our commitment to provide the best service..
Few clients that had used our services did not like them. In any case, we believe it is good to allow you to test before paying.
So if you want to try our Hosting and Reseller Plans service, now you can do it without paying anything or entering payment details. Just contract as the normal selecting as period of service the option 30 free day trial.
All our services are guarantee by our Money Back Guarantee, one of the widest on the market.
Our Hosting and Reseller Plans services include valid a warranty refund during the first 45 days. In the case of our Cloud Services and Dedicated Servers the warranty is valid for the first 15 days.
For Hosting and Reseller Plans and repayment is complete, we'll refund everything you've paid. For Cloud Services will refund the money you have in advance but not the one consumed. For Dedicated Servers we will refund all except 50 € of the expenses of registration.
Have more information the Service Terms of Contract and in the Particular Conditions for each service.
Typically, the network availability is of 99.99% or more, but we want to express our commitment with the service quality by ensuring network availability of 99.9%. If the actual availability of the network is less than 99,9% will reward the client in the following way:
| Monthly availability | Compensation |
| 99,9% or greater | 0% of the monthly amount |
| From 99% to 99,89% | 5% of the monthly amount |
| From 98% to 98,99% | 25% of the monthly amount |
| From 96% to 97,99% | 50% of the monthly amount |
| From 90% to 95,99% | 75% of the monthly amount |
| Less than 90% | 100% of the monthly amount |
Unavailability time will be counted starting at the moment the client notifies that incidence.
Our customer service is fast and efficient. Typically, during business hours, we respond to your queries in less than 1 hour. After hours, the response time is greater, but we promise to answer any urgent inquiry within 12 hours.
Urgent consultations are those sent from the client support section of our client area indicating urgent priority.
If you do not fulfil what we promised will give you an instalment. If it took more than 24 hours you will pay 50%.
@marcapersonal @1and1_ES yo uso @guebs desde hace varios años y cerro problemas ;)
@kinisoftware, Donostia right now :)
